Last updated: 29 August 2026
This policy explains how we process personal data when operating this website, responding to enquiries, arranging appointments and providing healthcare services.
1. Who controls your personal data
The controller is the healthcare provider you contact or with whom you book an appointment:
- PULS Alfa s.r.o., Company ID 23116251, U Ladronky 42, 169 00 Prague 6, Czech Republic;
- PULS Dental s.r.o., Company ID 23616148, U Ladronky 42, 169 00 Prague 6, Czech Republic.
Website contact for privacy enquiries: pulsgynekologie@gmail.com. If your request concerns a particular provider or medical speciality, please state this in your message.
2. Personal data we process
Depending on the service you use, we may process:
- identification and contact details, such as your first and last name, email address and telephone number;
- information entered in contact or booking forms and details needed to arrange an appointment;
- health and healthcare information where necessary to provide care and maintain medical records;
- payment, accounting and health insurance information where relevant;
- technical website data, such as your IP address, device information, security logs and cookie data according to your consent choices.
Please do not include more health information in a general contact form than is necessary for us to handle your enquiry.
3. Purposes and legal bases
- Responding to enquiries and arranging appointments: steps taken before entering into a contractual relationship, performance of a contract and our legitimate interest in communicating with patients and prospective patients.
- Providing healthcare and maintaining medical records: compliance with the provider’s legal obligations and processing necessary for healthcare purposes under Article 9(2)(h) GDPR.
- Accounting, tax, insurance and legal claims: compliance with legal obligations and our legitimate interest in protecting our rights.
- Website operation and security: our legitimate interest in secure and reliable operation.
- Analytics and marketing tools: only to the extent that consent is required and given through the cookie banner. You may change or withdraw your consent at any time.
4. Sources of personal data
We obtain data mainly from you, for example through a form, email, telephone call, booking system or during a visit. Where permitted by law, we may also receive data from another healthcare provider, health insurer, your representative or a public authority.
5. Recipients and service providers
Access is limited to authorised persons and service providers to the extent necessary. Recipients may include healthcare professionals, laboratories and follow-up providers, health insurers, IT, hosting, email and appointment-booking providers, accountants, legal advisers and public authorities where required by law.
We require processors to provide appropriate data protection. Where a provider processes data outside the European Economic Area, we use an applicable transfer mechanism and safeguards under the GDPR.
6. Retention periods
- website enquiries and related correspondence are kept for as long as needed to resolve the request and protect our legal rights;
- appointment information is kept for as long as needed to organise and document the service;
- medical records are kept for the periods required by the laws applicable to the relevant type of care and record;
- accounting and tax records are kept for the periods required by law;
- data processed on the basis of consent are kept until consent is withdrawn, but no longer than the period stated for the relevant tool;
- technical and security logs are kept for a period proportionate to the security purpose.
The precise period may vary according to the healthcare service, legal obligation and need to protect legal claims.
7. Cookies and external services
We use necessary cookies for the proper operation and security of the website. Analytics or marketing cookies are enabled according to your consent settings. Details about cookies, their providers and storage periods are available in our Cookie Policy. You can change your choices at any time using the consent-management link on the website.
8. Your rights
Subject to the conditions in the GDPR, you may request access to your personal data, correction, erasure or restriction, object to processing, receive applicable data in a machine-readable format and withdraw consent. Some rights may be limited by duties to retain medical records or by other legal obligations.
Send requests to pulsgynekologie@gmail.com. To protect your data, we may need to verify your identity before responding. You may also lodge a complaint with the Czech Office for Personal Data Protection.
9. Automated decision-making
We do not use data collected through this website for automated decision-making that produces legal or similarly significant effects for you.
10. Security and updates
We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. We may update this policy when our services, tools or legal requirements change. The current version is always published on this page.